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Locals Have More Fun
LOCALS GEAR GREEN LOCALS ABOUT THE LOCALS LOCALS PR LOCALS IN ACTION GREEN AFFILIATES
An Environmentally Cool
Clothing Company
Frequently Asked Questions

Customer Service

When are your customer service hours?

Please Contact Us at any time as Brian and Bob would be happy to speak with you about Locals Have More Fun.

Do you have a retail store?

No, as of now we have an e-commerce site as well as individual sales representatives who represent the Locals’ ideals.

Item Information

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain items. If we are out of stock on an item that you've ordered, we will notify you via e-mail of any changes that will be reflected in your order total as well as your shipping confirmation.

Ordering
How can I modify my order?

Once your order has been submitted, the only way to change an order is to call customer service at 435-659-6217. We will make every effort to accommodate your wishes.

Do you offer a business to business and other dual marketing opportunities?

Yes, please Contact Us to inquire.

Will the colors vary on each screen setting?

Yes, ink colors and paper colors may vary depending on your display. Your printed product may look a little different than the color represented on your screen. If you have any questions or concerns, please contact our customer service to discuss colors.

Will sales tax be added to my purchase?

Only orders with a "Ship To" address in Utah will be charged standard state sales tax.

On average, how long does it take to receive an order?

We try to ensure that your order is received the way you want it in a timely fashion. Please feel free to Contact Us and we will update you on your order status.

Payment Information
What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover card.

When am I billed for my order?

You will be billed for your order once you click "confirm" at the completion of the shopping cart process. A confirmation of charge and order will be e-mailed to the address provided.

How do I know that it is safe to use my credit card?

Locals Have More Fun is a secure site. Our online store uses industry-standard 128-bit SSL encryption to secure the information that we store (your passwords, address etc.) Locals Have More Fun uses authorize.net to protect your credit card information. For more specific information on authorize.net please visit their website at www.authorize.net. For other security questions, please look at our privacy policy.

Product
What are the recommended washing instructions for my clothing?

Locals Have More Fun recommends that you machine wash in cold water and line dry. By doing this, you are using less energy.
 
Shipping
How do I track my order?

Locals Have More Fun provides you with a reference number and link to the order tracking system in a confirmation e-mail after you have ordered. Please Contact Us to check the status of your order prior to shipping.

How long do orders take to ship?

Once an order leaves the manufacturer, shipping time will depend on the shipping method that you have selected.

How much do you charge for shipping?

Shipping prices in US and Canada:

United States Postal Service Priority Mail with delivery confirmation: $5.00

3 Day Select: $10
2nd Day Air: $16

Next Day Air: $22

Do you ship international?

We are currently not set for international shipping. However, we will consider shipping on a case-by-case basis. Please call customer service at 435-659-6217 for more information.

Return Policy
What is your return policy?

Regular priced merchandise can be returned for a full refund or store credit up to 14 days from when you receive your purchase. After 14 days and up to 30 days, only a store credit will be issued.

All items must be returned with the original sales receipt. Returns will not be accepted without this receipt. These items must be unworn, unused, unwashed and with all original tags attached. No returns will be accepted on altered or tailored items.

All sales are final on “sale” merchandise.

If there is an error caused by Locals Have More Fun, then we will gladly reprint your order at no cost to you. 

Locals Have More Fun and localshavemorefun.com reserves the right to revoke this policy.

Where do I send my return or exchange?

All returns and exchanges need to be sent back to:

Locals Have More Fun
Attn: Merchandise Returns
8370 Meadowview Ct. B-22
Park City, UT 84098
435-659-6217

How do I make a return or exchange?

To exchange merchandise for a different item, please contact customer service at 435-659-6217 as soon as possible. In order to guarantee availability of the new item, it will be shipped immediately and your credit card will be charged separately. When we receive the item being exchanged, we will refund the cost of the item to your credit card immediately.

When will my credit card be refunded?

Once your package has been received at Locals Have More Fun, your refund will be processed in the original form of payment within three business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Locals Have More Fun.

 

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